Terms and Conditions

First: Definitions

  • Taxi Muscat: It is the name of the electronic mobile application consisting of several programs linked to each other. It works to facilitate the delivery and linking process between the riders / passengers requesting a transportation service from different geographical locations within the country and the taxi driver / captain. The transportation service is calculated in the unit of distances known as kilometers in exchange for the fare cost. It is paid for by the beneficiaries of the service known as riders / passengers. Taxi Muscat Driver and Taxi Muscat Rider are two apps which are used by the respective beneficiaries.
  • Driver: The driver / captain of the taxi.
  • Rider: The rider / passenger / customer of the taxi.
  • Document / Electronic Document: An agreement between a taxi driver / captain and the company operating the “Taxi Muscat” application.
  • Website: The official website of the “Taxi Muscat” application www.taximuscat.com.
  • Ministry of Transport, Communication & Information Technology: The official authority responsible for transportation services in the Sultanate of Oman.
  • License to operate the “Taxi Muscat” application: License as issued by the Ministry of Transport, Communication & Information Technology.
  • Headquarters of Taxi Muscat: Muscat Governorate, Sultanate of Oman.

Second: Registration document for the “Taxi Muscat” application for the Drivers

This document and / or it’s link is located within the “Taxi Muscat” application, and the current terms of service constitute a legally binding agreement between the taxi driver / captain and the “Taxi Muscat” application. This document governs the terms of use of the application; on accepting of which is conclusive that the content is read and agreed upon. They are as follows:

  1. Registration steps
    • Download the application through the Google Play Store for Android devices or the Apple App Store for iOS devices.
    • “Taxi Muscat” application staff will help you on how to fill out the data during registration, the required documents to attach electronically, and how to send them to the “Taxi Muscat” application / office.
    • After completing the first step, you may need to take your vehicle to the “Taxi Muscat” office.
    • The license to use the “Taxi Muscat” application is granted through the click of a button on the phrase “Agree” within the application, and it is considered a legal approval by the driver / captain upon completion of the vehicle registration, after which he can begin to benefit from the services of the “Taxi Muscat” application.
    • The driver is given his identification number in the application, and the identification number represents the driver’s confidential account with the “Taxi Muscat” application, and he is legally responsible for it and does not reveal it to anyone, or he is considered to have violated the document.
  2. Registration conditions:
    • The person must be of Omani nationality.
    • Must have a valid light vehicle driving license issued by the Authority.
    • He must be at least 18 years old and have a smart phone, to be able to deal with smart programs.
    • When registering, the taxi driver will be required to provide the following information and documents (permanent address, mobile phone number, valid ID card and vehicle ownership).
    • The vehicle must have ownership and insurance for taxi vehicles.
    • The driver / captain must have an active bank account in one of the banks operating in the Sultanate to facilitate business and banking transactions with passengers and the “Taxi Muscat” application.
    • The driver / captain undertakes and agrees that the interior and exterior appearance of the vehicle will always be in good condition.
    • The driver / captain undertakes and agrees to always be presentable, to behave appropriately and politely towards passengers, and not to utter words that are not worthy of the good reputation of this country.
    • The driver / captain should not transfer his account with the “Taxi Muscat” application to any other party / person / driver.
    • The driver / captain may not subscribe to more than one account unless the legally responsible authorities allow this behavior.
    • The Company has the right to terminate this document or in general stop offering the “Taxi Muscat” application services or prevent access to it or any part of it, at any time and for any reason if any of the points listed in it are offended.
    • The company may amend this agreement from time to time, especially when implementing the recommendations of the concerned and responsible authority, such as the Ministry of Transport, Communications, and Information Technology. Recommendations, amendments, publication of amended policies, or supplementary terms related to the service provided shall be effective immediately upon publication and updating of the document in the “Taxi Muscat” application on the company’s official website with notification of the subscriber via text / in-app messages.
  3. News and promotions:

Subscribers will be notified via text / in-app messages about all promotions and news related to developments in the “Taxi Muscat” application.

Third: The beneficiary of the taxi transportation service through the “Taxi Muscat” application.

  1. ”Taxi Muscat” application:

“Taxi Muscat” has two applications with several features, the first for the driver / captain with the vehicle and the second for the rider / passenger. They both work together electronically to complete the tasks. Anyone who wishes to benefit from the services of the “Taxi Muscat” application must do the following:

  • One must have a modern smart phone device to interact with the Google Play Store and Apple App Store for downloading the applications.
  • After downloading the “Taxi Muscat” application, choose a language of your preference.
  1. 2. How to use the application:
  • The rider / passenger opens the application from the smart phone to request a taxi service. The application calculates the expected cost of the trip between two points (from the start location of the trip to its end location) and notifies the passenger before he confirms his desire to continue his request. This is clarified through a road map that appears on the phone screen. The application then communicates with the nearest taxi to the passenger’s location, and the application then reports that the taxi is close to the passenger, giving complete information such as the driver’s name, type of vehicle, and number, in addition to its location.
  • When the driver / captain arrives at the passenger’s location, the trip begins, and once they reach the desired location, the trip ends and the application shows the final cost on the devices of both the passenger and the driver, and then the passenger pays the cost of the trip and the trip ends.
  • The application is equipped to handle financial transactions with modern electronic capabilities, in addition to dealing with cash, such as digital wallet, mobile wallet, Google / Apple / Samsung Pay and credit / debit cards.
  • The application allows the passenger to express their opinion about the services received regarding the trip.
  • The application has the feature of pre-booking a trip for self or for another person and canceling it before its scheduled date & time.
  • The driver is considered on duty if his application is online.

Fourth: Prohibited activities

Users of the “Taxi Muscat” application and those benefiting from its services must avoid doing the following:

  • Impersonate any person or entity, stalk, threaten, or harass any person including other users who make use of the service and violate any employment law.
  • Interfering with or disrupting the services, the “Taxi Muscat” application, or the servers or networks connected to the “Taxi Muscat” application, sending information, or interacting on the application or in relation to the services in a fraudulent, inaccurate or misleading manner, whether directly or by omission or failure to update information, or is defamatory, slanderous, abusive, obscene, infringing, abusive, sexually oriented, threatening, harassing, or illegal, or carrying any of the prohibited items.
  • Use the “Taxi Muscat” application in any way that violates the rights of others; Including but not limited to intellectual property rights, copyright, patent, trademark, trade secret or other proprietary right, right of publicity, or privacy.
  • Post, email, or otherwise transmit any malicious code, files or other programs designed to interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or to steal or expropriate any System, data, personal information, or transfer or sell your user account, password and/or identification to any other party.

Discriminate against or harass anyone based on race, national origin, religion, sex, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation.

Fifth: Approval by Drivers & Riders

By Clicking on the Agree button, the driver / captain and the rider / passenger declare to agree to all the conditions contained in the document and bear full responsibility for that.

Sixth: Approval by Taxi Muscat

“Taxi Muscat” agrees to provide the services to the driver / captain and the rider / passenger as per the terms and conditions set in this agreement.